Recently, I have been required to find a method of manually rebooting user phones on the company network. From time to time, once they are up and running, we discover that some features are causing problems. Sometimes we cannot transfer calls, or we do not hear the person we are talking with. The causes may be numerous, but most of the time, a simple reboot of the phone solves the issues.
The problem with rebooting user phones is that the computers they are using are connected to the internet using LAN cables (for stability). The network cable is connected directly to the phone socket and then goes from the phone to the user’s computer. This saves the need for using two LAN cables; however, once the phone is restarted, the built-in switch is also restarted, hence the network connection is interrupted.
We have some apps that, when they lose network connections, will lock users and require additional action to unlock them. Hence, it is not ideal to restart the phones throughout the day.
As I checked the phones and settings, I struggled to find a simple scheduler to perform the task of restarting phones overnight, so I needed to find a different way.